Abu Dhabi – 17 February 2021 - Finance House Securities (FHS) received a 100% Performance Excellence Rating by Dubai Service Excellence Scheme (DSES) for an overall astounding performance in Q4 2020.
Dubai Service Excellence Scheme conducted a mystery shopping exercise on Finance House Securities’ service center and contact center. When compared to the previous quarter’s rating, FHS’ performance rating increased by 4 points from 96% to reach a full 100%.
Ayman Al Khatib, General Manager of FHS, said: “We take pride in the fact that we have been rewarded a 100% Performance Excellence Rating with respect to our website user experience, tele enquiry Interactive Voice Response (IVR), staff performance, and overall customer experience.”
Al Khatib added: “We will constantly maintain all of our strengths in order to continuously provide our clients with the highest excellence in performance.”
Recently, Finance House Securities has upgraded its free mobile online trading application with the best technologies to provide customers with the greatest online trading experience in the market in addition to 2 years’ free commission upon opening a new account.
Finance House Securities has always positioned itself as a leader in maximizing customer satisfaction by offering conveniently tailored services that are accessible through its online channels and skilled customer service staff.
About Finance House Securities (FHS):
Finance House Securities is an affiliate of Finance House (Finance House Group) headquartered in Abu Dhabi.
FHS offers creative high standard brokerage and online trading services for its clients to fill gaps and encourage competition in the market, through its experienced staff.
Finance House Securities is regulated by the Securities and Commodities Authority of the UAE (SCA).
For further information, kindly contact:
Wissam Farran - Group Head
Group Corporate Communications
Tel: +971 2 6194893
Fax: +971 2 6315806