Abu Dhabi – 24 June 2020 - Finance House Securities (FHS) obtained the highest rating in Service Excellence, according to the Service Excellence Report, issued by the Dubai Service Excellence Scheme of the Department of Economic Development in Dubai, for the first quarter in 2020.
This achievement highlights FHS’s continuous efforts to provide excellent services to its clients by well-trained, professional staff, as well as its keenness on easing client’s access to information, whether online or offline, to raise their awareness of its various financial services.
Ayman Al Khatib, General Manager of FHS, said: “It’s an honor to be awarded the top rating once again, from the Department of Economic Development in Dubai. We consider it a reward for the effort that has been exerted over years to satisfy our valued customers.”
“Receiving the highest rating in service excellence is a great motivation to continue what we have already started years ago in order to fulfil clients’ needs while coping with constant industry changes.”
The report praised measures implemented by FHS to ensure adherence to high quality standards, professionalism and efficiency. Additionally, it mentioned its sustained endeavors towards creating a healthy and safe environment for all clients in FHS branches and ensuring that their transactions are completed satisfactorily.
Dubai Service Excellence Scheme is designed to look for great quality and highest levels of service. It works closely with all businesses and broker companies in order to ensure transparency and efficiency, enhancing UAE’s position as a financial hub regionally and globally.
Since its inception, FHS positioned itself as a leader in maximizing customer satisfaction by offering conveniently tailored services that are accessible through its online portals, skilled customer service staff or its mobile app.