Finance House & Finance House Securities Agree to inject AED300 million in Abu Dhabi Capital Market
Abu Dhabi, UAE – 21 October 2024: In a move to boost liquidity and stability within the UAE's financial markets, Finance House and Finance House Securities signed an agreement at the Abu Dhabi Securities Exchange (ADX).
Geared towards bolstering liquidity in the local market and reinforcing the overall stability of the financial landscape, this partnership aligns seamlessly with the Abu Dhabi Securities Exchange (ADX) vision and strategies.
Under the agreement between the two parties, Finance House will inject AED 300 million into the local market through Finance House Securities, with the aim of increasing investments and boosting equity market liquidity.
"This agreement is a testament to the commitment of Finance House and Finance House Securities to provide innovative solutions that meet best practices. Our goal is to enhance liquidity and stability in the financial markets while stimulating economic activity in the UAE," said Mr. T.K. Raman, CEO of Finance House.
"Innovation is crucial for success in the markets," he continued. "The market's successive achievements, overseen by the Abu Dhabi Securities Exchange (ADX), are essential for driving economic growth and sustainable development in the UAE. This fosters investor confidence and stimulates broader economic activity."
Meanwhile, Ayman Al Khatib, General Manager and Managing Director of Finance House Securities said: "This agreement marks a significant step towards maximizing Finance House's financial resources, enhancing operational efficiency at Finance House Securities, and contributing to better capital utilization. We also anticipate a long-term positive impact on the markets."
This agreement demonstrates the shared commitment and collaboration to drive economic development in the UAE and empower the market to achieve sustainable growth.
For more information, please visit https://www.fhs.ae/ or call 026191911.
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Finance House Securities receives the 5-Star DFM Brokers Excellence Rating for the third consecutive year
Abu Dhabi – 21 April 2021 - Finance House Securities (FHS) received the 5-Star DFM Brokers Excellence Rating for 2020, and maintained its highest rating in service excellence, for the third year in a row.
The 5-Star DFM Brokers Excellence Rating is granted according to two criteria: exceptional customer experience and alignment with DFM’s vision achievements; including service efficiency, service innovation, multi-channel access, and commitment.
Ayman Al Khatib, General Manager of FHS, said: “We are delighted and proud that Finance House Securities has maintained the 5-star rating for 3 years in a row.”
Al Khatib added: “This success is a result of constant efforts to retain customer satisfaction.”
Since its inception, FHS positioned itself as a leader in maximizing customer satisfaction by offering conveniently tailored services that are accessible through its online channels, and skilled customer service staff.
Finance House Securities Receives a Performance Excellence Rating of 100% for Q4 2020
Abu Dhabi – 17 February 2021 - Finance House Securities (FHS) received a 100% Performance Excellence Rating by Dubai Service Excellence Scheme (DSES) for an overall astounding performance in Q4 2020.
Dubai Service Excellence Scheme conducted a mystery shopping exercise on Finance House Securities’ service center and contact center. When compared to the previous quarter’s rating, FHS’ performance rating increased by 4 points from 96% to reach a full 100%.
Ayman Al Khatib, General Manager of FHS, said: “We take pride in the fact that we have been rewarded a 100% Performance Excellence Rating with respect to our website user experience, tele enquiry Interactive Voice Response (IVR), staff performance, and overall customer experience.”
Al Khatib added: “We will constantly maintain all of our strengths in order to continuously provide our clients with the highest excellence in performance.”
Recently, Finance House Securities has upgraded its free mobile online trading application with the best technologies to provide customers with the greatest online trading experience in the market in addition to 2 years’ free commission upon opening a new account.
Finance House Securities has always positioned itself as a leader in maximizing customer satisfaction by offering conveniently tailored services that are accessible through its online channels and skilled customer service staff.
About Finance House Securities (FHS):
Finance House Securities is an affiliate of Finance House (Finance House Group) headquartered in Abu Dhabi.
FHS offers creative high standard brokerage and online trading services for its clients to fill gaps and encourage competition in the market, through its experienced staff.
Finance House Securities is regulated by the Securities and Commodities Authority of the UAE (SCA).
For further information, kindly contact:
Wissam Farran - Group Head
Group Corporate Communications
Finance House
Tel: +971 2 6194893
Fax: +971 2 6315806
Email: wissam.f@fh.ae
Finance House Securities receives the 5-Star DFM Brokers Excellence Rating for the second consecutive year
Abu Dhabi – 01 September 2020 - Finance House Securities (FHS) received the 5-Star DFM Brokers Excellence Rating for 2019, and maintained its highest rating in service excellence, for the second year in a row.
Ayman Al Khatib, General Manager of FHS, said: “It’s an honor that we have been rewarded once again, for the constant efforts to maintain customer satisfaction.”
Al Khatib added: “Maintaining the 5-Star DFM Brokers Excellence Rating for 2019, affirms that Finance House Securities remains one of the top brokerage companies in the UAE.”
Since its inception, FHS positioned itself as a leader in maximizing customer satisfaction by offering conveniently tailored services that are accessible through its online channels, and skilled customer service staff.
Finance House Securities Ranks Top in Service Excellence
Abu Dhabi – 24 June 2020 - Finance House Securities (FHS) obtained the highest rating in Service Excellence, according to the Service Excellence Report, issued by the Dubai Service Excellence Scheme of the Department of Economic Development in Dubai, for the first quarter in 2020.
This achievement highlights FHS’s continuous efforts to provide excellent services to its clients by well-trained, professional staff, as well as its keenness on easing client’s access to information, whether online or offline, to raise their awareness of its various financial services.
Ayman Al Khatib, General Manager of FHS, said: “It’s an honor to be awarded the top rating once again, from the Department of Economic Development in Dubai. We consider it a reward for the effort that has been exerted over years to satisfy our valued customers.”
“Receiving the highest rating in service excellence is a great motivation to continue what we have already started years ago in order to fulfil clients’ needs while coping with constant industry changes.”
The report praised measures implemented by FHS to ensure adherence to high quality standards, professionalism and efficiency. Additionally, it mentioned its sustained endeavors towards creating a healthy and safe environment for all clients in FHS branches and ensuring that their transactions are completed satisfactorily.
Dubai Service Excellence Scheme is designed to look for great quality and highest levels of service. It works closely with all businesses and broker companies in order to ensure transparency and efficiency, enhancing UAE’s position as a financial hub regionally and globally.
Since its inception, FHS positioned itself as a leader in maximizing customer satisfaction by offering conveniently tailored services that are accessible through its online portals, skilled customer service staff or its mobile app.
Free Online Trading for 2 Years with Finance House Securities
Abu Dhabi – June 26, 2019 - Finance House Securities (FHS) launched a campaign that allows customers to trade online for 2 years without commission through the FHS Mobile Trading Application.
Ayman Al Khatib, General Manager of FHS, commented on the launch saying: “We take pride in providing customers with excellent service and unique offers. Now, new customers can trade online commission-free for 2 years through our Mobile Trading App. While our existing customers will receive a 1 year extension.”
The campaign aims at stimulating business and offers customers the chance to experience online trading through the FHS Mobile Trading App which provides them an easier way to trade online.
“Our vision is set on surpassing market expectations and laying down the foundation for enhanced, more secured and optimized brokerage services,” concluded, Al Khatib.
Since inception, FHS was keen on providing the highest quality in customer service. Earlier this year, FHS received the 5 Star award for 2018 from Dubai Financial Market (DFM).
Finance House Securities receives the 5 Star Award from Dubai Financial Market
Abu Dhabi – 18 April, 2019-Finance House Securities(FHS) announced that it has received the 5 Star Award as part of the “Brokers Excellence Rating” program, after the announcement of the results for the first round of evaluations by the Dubai Financial Market (DFM).
Commenting on the results of the first round of evaluations, Ayman Al Khatib, General Manager of FHS, said:”We are honoured to have received the Five Star Award from the Dubai Financial Market. This comes as a result of our continuous efforts to enhance our service and ensure a high level of transparency with our customers. This award, is evidence that our efforts have borne fruit and we will ensure that our customerscontinue to enjoy excellent service at our branches.”
The “Brokers Excellence Rating” program is one of the most notable initiatives of DFM and underlines its efforts to further enhance investor services and position the UAE as a centre of excellence in financial services, both regionally and globally.
“Our vision is one that, not only seeks to surpass market expectations, but attempts to lay down the groundwork for enhanced, more secured and optimized services. We are optimistic about the future and we hope to achieve great things during this year,”concluded, Al Khatib.
Since its inception, FHS positioned itself as a leader in maximizing customer satisfaction by offering conveniently tailored services that are accessible through its online portal, skilled customer service staff or its mobile app.
FHS received this award after being crowned with the Service Excellence Award by the Department of Economic Development in Dubai for the year 2018.
DED in Dubai awards FHS the Highest Rating in Service Excellence
Abu Dhabi – January 09, 2019 - Finance House Securities (FHS) was awarded the highest rating in Service Excellence for the year 2018 from the Dubai Service Excellence Scheme (DSES) by the Department of Economic Development in Dubai.
The Dubai Service Excellence Scheme (DSES) rating, which was initiated in 2002, aims at promoting excellence in customer service standards in the private sector to improve customers’ confidence and enhance their experience. The program measures several aspects of service quality, including; online presence, services at branches or outlets, call centre support and customer service representatives.
Commenting on the end year rating score results, Ayman Al Khatib, General Manager of FHS, said: ”We are proud to receive such high acclamations from Department of Economic Development in Dubai. We have continuously exerted our efforts to the maximum in order to ensure that our Customer Service meets the standards of DSES. The excellent rating, which we have received, is evidence that our efforts have borne fruit that is why we are always keen on ensuring that our customers enjoy excellent customer service at our branches”.
Since its inception, FHS has positioned itself as a leader in maximizing customer satisfaction by offering conveniently tailored services that are accessible to our customers through its online portal and skilled customer service staff.
“Our vision is one that not only seeks to surpass market expectations, but attempts to lay down the groundwork for enhanced, more secured and optimized brokerage services. We are optimistic about the future and are looking forward to achieve great things during the year 2019,” concluded, Ayman Al Khatib.
Finance House Securities Rated Excellent by DFM for Q2 2018
Abu Dhabi – August 8, 2018 - Finance House Securities L.L.C (FHS) received an excellent rating from the Dubai Financial Markets (DFM) for the second quarter in the year 2018.
The Dubai Service Excellence Scheme (DSES) rating measures several aspects of the service quality, including; online presence, services at branches or outlets, call center support and customer service representatives.
Commenting on the second quarter of the year 2018 results, Ayman Al Khatib, General Manager of FHS, said: ”We are honored to receive such high acclamations from Dubai Financial Markets. We have exerted our efforts to the maximum in order to ensure that our Customer Service at our branches and by our employees meet the standards of the DSES. The excellent rating, which we have received, is evidence that our efforts are bearing fruit and that our customers enjoy a high level of quality at our branches”.
Since its inception, FHS has positioned itself as a leader in maximizing customer satisfaction by offering conveniently tailored services that are accessible to our customers through its online portal and highly adept customer service staff.
“Our vision is one that not only seeks to surpass market expectations, but attempts to lay down the groundwork for enhanced, more secured and optimized brokerage services,” concluded, Ayman Al Khatib.
Finance House Securities gets SCA Certificate of Appreciation
Abu Dhabi, May 25th 2017 – Finance House Securities (FHS) was awarded a Certificate of Appreciation by the UAE Securities and Commodities Authority (SCA) during the 7th Awarding Ceremony of the Brokers Licensing Qualifications Program for year 2016 – 2017.
FHS has been awarded for being among the first 10 companies to complete the SCA Continuous Professional Development Program (CPD) in 2016 and in recognition for its significant and pioneering contribution towards the program.
Ayman Al Khatib, General Manager of Finance House Securities, said: “It is an honor to be the recipient of the SCA Certificate of Appreciation. We believe that professionalism is a key success factor in today's competitive market and to guarantee our customers dealing with professionals, we spare no effort to continually develop and strengthen our employees’ capabilities”.
The CPD program required that all licensed persons who are working in a financial institution which is regulated by the SCA and registered with a profession licensed to complete a minimum of 30 CPD hours in learning and training activities every year.
“Being a local brokerage company, we are committed to support the SCA’s determined strategy to improve the UAE financial market and we will continue training our financial professionals to provide highly secure and efficient brokerage services that service UAE investors.
